Prolacta honors and values breastfeeding mothers and their committment to the health of babies
Clinically proven to improve health outcomes of critically ill preemies
Committed to scientific and clinical research in breast milk
Prolact Product Safety

Privacy Policy

Effective Date: December 1, 2012

Thank You for Your interest in this internet website located at http://www.prolacta.com and/or any related Prolacta website pages (the “Site”) that is owned, operated and controlled by Prolacta Bioscience, Inc. (collectively “Prolacta,” “we,” “our”, or “us”). The terms “You”, “Your”, and “Yours” refer to anyone accessing, viewing, browsing, visiting or using the Site.

Prolacta recognizes the sensitive nature of Your personal information. We have therefore prepared this Privacy Policy to explain how we gather, protect and utilize the information You provide us. Please read this Privacy Policy carefully to understand when we collect Your information, what type of information we collect, how we use, with whom we share and what steps we take to protect Your information. By accessing or using the Site, You consent to the collection and use of Your information as outlined in this Privacy Policy.

Prolacta reserves the right to modify this Privacy Policy from time to time without notice to You. You should therefore periodically review this Privacy Policy for any revisions in our practices.

When do we collect information?

We may collect information about You anytime You interact with Prolacta such as when You (i) access or browse the Site, (ii) order Prolacta products or services, (iii) communicate with us either by e-mail, over the telephone or in any other manner including when You call our sales or support teams, (iv) elect to participate in any of our product promotions, and (v) request information about our products and services.

What information do we collect?

Information we collect is generally of two types – personally identifiable information and non-personally identifiable information. Personally identifiable information comprises any information that can help us identify or locate a specific individual, including, without limitation, an individual’s name, address, e-mail address and telephone number. Non-personally identifiable information comprises information that does not by itself identify an individual. This information generally includes anonymous information about an individual’s use of the Site that includes, among other things, information concerning date and time of visit, the pages of the Site visited, path through the Site, IP address, and the type of browser and operating system used.

How do we collect your personal information and why?

General

We do not collect personally identifiable information, except when You specifically and knowingly disclose such information. This information is generally collected when You order our products or services, register on the Site, fill out surveys, enter promotional events, correspond with us or discuss a product or service issue on the phone or via email with a Prolacta representative. Users may also be invited to voluntarily supply personal information. If You disclose Your personal information, we will only store and use such information that we need to meet Your requests and our legitimate business objectives. Personal information which we collect for a particular purpose will only be saved and used for that purpose, unless You have agreed to allow us to use it for some other purpose, as described in this Privacy Policy. We primarily use Your personal information to provide You an improved and customized online experience and service. For example, we may use Your personal information to verify Your authenticity, to update You on a new product, to ask for Your participation in a survey, or to supply You information on a product for which You indicated interest. We may also use the information we collect from You for the purpose of providing You with products or services, technical support, customer service, or account maintenance. Except as set forth in this Privacy Policy, we do not trade, share, rent, sell or give away information concerning You to third parties without Your prior express consent.

Personal Contact Information

We use Your contact information to complete and support purchases of our products or services, Your use of the services offered through the Site, to facilitate and improve Your use of the Site, to communicate with You, and to comply with any requirements of law. We also use this information to respond to any questions You might have and to provide You with information about specials offered through the Site. This information may be disclosed to our staff and to third parties involved in the completion of Your transaction, the delivery of Your order or the support of Your use of the Site.

Updates and Promotional E-mails

We regularly send updates and promotional e-mails as a service to our existing customers We use Your personal information to send You newsletters and e-mails periodically listing current specials, promotions and deals.. If You wish to discontinue receiving e-mails in the future, please follow the opt-out instructions provided on the e-mails and follow the instructions to make the appropriate changes.

Correspondence

If You contact us by telephone, e-mail or letter to provide feedback, comments or inputs or for any other reason, we may keep a record of that correspondence and collect Your personal information to process Your inquiries, respond to Your requests and improve our products and services.

How do we collect your non-personal information and why

General

We will automatically collect certain non-personally identifiable information each time You visit the Site. For this purpose, we may use cookies, clear gifs, frames, server log analysis and other technology. We collect anonymous information about our users so that we can understand how people are using the Site and improve the overall quality of our users’ online experience. The information collected may be used for a number of business purposes, such as helping us administer the Site, diagnosing problems with the Site, tracking popular pages, reviewing usage trends or providing aggregated traffic statistics to third parties.

Cookies

The Site may contain “cookies.” Cookies are bits of electronic information generated by web servers and stored on Your hard drive when You visit practically any website on the Internet. Cookies are often used to differentiate users, store user preferences and track user trends in general. We may use cookies to improve the quality of the Site and to better understand how users interact with the Site. We do not use cookies to retrieve individual personally identifying information about You from Your computer unless You knowingly and willingly provide such information. You can adjust Your web browser security settings to refuse all cookies or to indicate when a cookie is being sent. However, if You disable the use of cookies in Your web browser, some features of the Site we offer may not function properly.

Log Files

Log files record internet protocol (IP) addresses, browser types, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Site, track a user’s movement in the aggregate, and gather broad demographic information for aggregate use. You do not have to register with us before we can collect this anonymous information.

Navigational Data

As You browse the Site, we may gather navigational data that shows what pages are visited and how long various features are used. This information will not reveal Your identity or be linked to You personally. We use this information to complete, support and analyze users’ purchases from the Site; to facilitate and improve use of the Site; to comply with any requirements of law; to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to You on the Site; and for our internal purposes. We may from time to time supply the owners or operators of third party sites from which it is possible to link to the Site with information relating to the number of users linking to the Site from their sites. You cannot be identified from this information.

IP Addresses and System Specifications

When You access the Site, our servers may record Your IP address. We may use IP addresses for system administration and troubleshooting, ensuring user compliance with our terms of service, investigating security breaches and compiling anonymous non-personal information such as how many users visited the Site. Additionally, when You log into Your account, Your system specifications such as operating system, system configuration, etc. may be collected by us for the purposes of analyzing and optimizing Your experience and customer service.

HOW DO WE SHARE THE INFORMATION THAT WE COLLECT?

General

Personal information which we collect for a particular purpose will only be saved and used for that purpose, unless You have agreed to allow us to use it for some other purpose, as described in this Privacy Policy. We sometimes share non-personal information with third parties about our user base, but that information does not include any personally identifiable information. Except as set forth in this Privacy Policy, we do not trade, share, rent, sell or give away information concerning You to third parties.

Third Party Service Providers

We may disclose Your personally identifiable information to our service providers and strategic partners. For example, we may need to share Your information with a third party in order to provide products or services that You have ordered or about which You have requested information. We may also need to send the information to companies who work on behalf of Prolacta to provide requested products or services to You. These third party service providers will have access to personal information needed to perform their functions but may not use it for other purposes.

Enforcement

We may disclose Your personally identifiable information or otherwise use such information to communicate with You if required or permitted to do so by law or in the good-faith belief that such action is necessary to: (i) conform to legal requirements or comply with legal process or any governmental request; (ii) protect and defend the rights or property of Prolacta and its users and licensees; (iii) enforce our applicable service agreements; or (iv) protect the personal safety or interests of Prolacta’s employees and consultants, other users of the Site, or members of the public in urgent circumstances. We may also disclose any of Your personal information to law enforcement or other appropriate third parties in connection with criminal investigations, investigation of fraud, infringement of intellectual property rights, or other suspected illegal activities, or as otherwise may be required by applicable law, or, as we deem necessary in our sole discretion, in order to protect the legitimate legal and business interests of Prolacta.

Aggregated General Information

We may share aggregated general information about the Site with our corporate partners, investors, advertisers or others. Aggregate general information includes without limitation the number of users of the Site, revenue including payments by the users, usage statistics and user feedback. Aggregated general information does not include any personally identifying information that could be used to contact or identify You.

Change of Control

In the event that another company acquires all or substantially all of the assets related to the Site, or if we experience some other change of control event such as merger, insolvency, bankruptcy or receivership, we reserve the right to include any or all user-related information among the assets transferred to the acquiring company. We cannot guarantee that any entity receiving such information in connection with any of these transactions will comply with all the terms of this Privacy Policy.

Children’s Privacy

We take special care to protect the privacy of children. The Site complies with the Children’s Online Privacy Protection Act and all other applicable laws and regulations protecting children’s privacy on the Internet. The Site is not directed to children under the age of 18 and we do not allow persons under 18 years of age to create user accounts. Therefore, except as may be required by law, the Site does not knowingly collect, maintain, or disclose any personal information from children under the age of 18. If You are under the age of 18, please do not: (i) access or use the Site, (ii) create or attempt to create an account on the Site, (iii) sign up for any subscription service.

If You are a parent or legal guardian, we urge you to participate in your childs online and mobile activities to use parental control and/or filtering technology to properly supervise your child’s access to the internet.

Information for Parents/Guardians

As a parent or guardian You can request Prolacta to remove personal information of Your child that was submitted without Your consent or by misrepresenting his or her age. At Your request, we will take reasonable steps to remove such information from our database. All such requests should include the same user name, password, and e-mail address that Your child submitted and should be sent to info@prolacta.com.

Links to other websites

The Site may contain links to other websites. We provide the links for Your convenience, but do not review, control, or monitor the privacy practices of websites operated by others. These other sites maintain their own policies regarding cookies and the collection and use of personal information. We assume no responsibility or liability for the actions of such third parties with respect to their collection or use of Your information. This Privacy Policy does not apply to any other websites. We therefore recommend that You review each website’s privacy practices.

Security

We take appropriate security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, users’ information. We restrict access to Your personally identifying information to employees who need to know that information in order to operate, develop or improve our products, services and the Site. Our servers are protected by firewalls and are physically located in secure data facilities to further increase security. We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity. While no computer is 100% safe from outside attacks, we believe that the steps we have taken to protect Your personal information drastically reduce the likelihood security problems to a level appropriate to the type of information involved. If You have any questions regarding which measures and techniques we use, feel free to contact us.

Changes to Privacy Policy

We may change our policy at any time by posting a new version of it on the Site. We encourage You to check the Site regularly for information about revisions to this Privacy Policy. In the event that we change our Privacy Policy, such changes will affect all of the information we collect after any such change. If You object to the change to our Privacy Policy, You must contact us in writing regarding Your objection.

How to contact us

If You have any questions regarding this Privacy Policy, please email us at info@Prolacta.com or write to “Customer Service” at:

757 Baldwin Park, City of industry, California 91746 USA

Follow Us!